Parent Pay FAQs
HOW DO I USE PARENTPAY?
Unity College issue parents with a unique username and password. Just go to www.parentpay.com and login with these details. Go to ‘Profile’ and change your password and username to something memorable. Also, register your email address here so you can receive receipts of payments and Unity College can notify you easily when payments need to be made. That’s it, now you can start making hassle free, secure payments to Unity College whenever you like.
WHAT DO I DO IF I HAVE FORGOTTEN/LOST MY USERNAME/PASSWORD?
You can request replacement details from Mrs Rae who can be contacted via Main Reception or on firstname.lastname@example.org.
WHAT CARDS CAN I USE?
ParentPay accepts MasterCard and Visa credit cards and Maestro, Switch, Delta, Electron, Solo and Visa debit cards. Some schools may limit the use of credit cards for some transactions; you will be informed directly of any such restrictions.
IS IT SAFE TO MAKE PAYMENTS ON THE INTERNET?
YES. In fact, it’s as safe to pay online with ParentPay as it is to use your credit card in a shop or over the phone! ParentPay uses leading technology to process your credit/debit card transactions securely. All communication with the bank is encrypted (jumbled up so no one else can read it). Neither ParentPay nor Unity College have access to your card details and your card details are never kept by ParentPay or Unity College.
HOW CAN I CHECK THAT IT’S SECURE?
Standard website addresses begin with ‘http’ whereas the address for a secure site will always begin with ‘https’. You will also see a padlock at the bottom right of the screen. Never enter your card details or personal data on any web page whose address does not start with ‘https’.
WHAT ABOUT OUR PERSONAL INFORMATION?
ParentPay uses a very limited amount of information about you and your child solely for the purpose of administering your account; they do not share or give information to any other organisations. ParentPay operate under strict guidelines set out by the Data Protection Act 1998, which ensures the protection and care of personal information. This means that any information you give ParentPay electronically will only be used for the purpose that you intended.
ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be ParentPay, please contact ParentPay immediately on 08700 420550.
I DON’T HAVE A HOME PC SO I CAN’T USE PARENTPAY.
Actually you can. Try visiting your local library internet café or see if you can get access to a computer at work.
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